A&S wants to make sure our customers are in the right boat and are comfortable when out on the water. We have the right sales associates to help you, whether this is your first boat purchase or you are a seasoned boater. We work hard to ensure that your boating experience — and your experience in our store — is worthwhile and memorable.
Dear Mark and Gil — I wanted to take a moment and let you know how pleased I’ve been with your dealership after my purchase and more specifically your customer service. I have had several dealings with both your service and parts department after the purchase of my new Chaparral boat (which I’ve been enjoying immensely) and am delighted to state that I have always received top-notch customer care. As an example, Rich Benecick (your Parts Manager) always makes me feel like a priority customer and most importantly always has the answers to my problems or needs. You both know my personality type having worked through the sale of my boat, and I’d be the first person to let you know if I was unhappy about an issue. That said, I find it important to let you know when you’ve exceeded my expectations and as I write this email to you, I wanted you to know you have. As a customer I am very pleased and I wanted you to know the great job Rich, and the other members of the A&S Boats team, are doing…
Hey Gil — Just wanted to drop a line to say I was impressed with the servicing of our boat. Thanks for replacing the jack on the trailer and inspecting the propshaft after I indicated we caught some fishing line. I’m glad I made the trip up to A&S.
Thanks and much appreciated! The Honda 25 has been running like a charm and is a great match for my 16′ Carolina skiff. Your customer service is second to none with this type of after the sale service.
I just want to thank you and Mark for my new Chaparral 190 SSI you sold me back in May. You guys were truly a pleasure to deal with. You were on time, kept your promises, and your attention to detail was excellent. You made buying the boat a great experience. And oh ya, the Chaparral is incredible. I’m so glad I didn’t buy any of the other brands. But once I learned the facts, saw the other brands, buying a Chaparral was a VERY EASY DECISION!
John Salem, Tolland CT
Gil — I want to take a moment to thank you for all your help and support. You took the time to make sure that the boat I was buying was what I wanted. It is great to see all the effort your team did for me even when it was a used boat. Yes I know that sometimes I get very hard to deal with, but you showed me that you and A&S were always in my corner. Once again Thanks we have been on the water every weekend since I bought it and its runs like new. Thanks Again. PS: I know now why my dad bought a boat from A&S in 1992!
Mark — I was very impressed with all the attention I got from everyone at A&S. Great place, great people, great boats. Please feel free to use me as a reference for all your new boats.
Dick Harrison-Atlas, West Simsbury CT, Owner of a Triumph 210 Center Console
Rick, Charlie, Mark, Gil — Wanted to say Hi and Thanks for winterizing the BAJA again this year. You guys did a nice job and I appreciate you taking care of me. Have a safe winter and I will see you next year.